2. Refund Eligibility

2.1 Basic Tier ($29)

Refunds for the Basic tier are available if you haven't downloaded or accessed your complete brand kit materials. Once you've downloaded any component of your brand kit, the purchase is considered complete and non-refundable.

1.2 Pro Tier ($49) Refunds

2. Refund Timeframes

2.1 Why Different Timeframes?

• Basic Tier (30 days): Allows time to review and implement basic brand elements
• Pro Tier (14 days): Shorter window due to more comprehensive content and higher value
• Technical Issues: Focused on resolving service problems quickly

3. Refund Process

3.1 How to Request a Refund

1. Contact Support: Email refunds@instantbrandgenerator.com or support@instantbrandgenerator.com
2. Provide Information: Include your order number, email address, and reason for refund
3. Describe Issues: Explain specific problems with the service or generated content
4. Submit Screenshots: If applicable, provide evidence of technical issues

3.2 Required Information

• Purchase confirmation email or order number
• Email address associated with your account
• Date of purchase
• Detailed description of the issue
• Screenshots or examples of problems (if applicable)

3.3 Review Process

• Initial Response: Within 24-48 hours
• Review Period: 3-5 business days for most cases
• Complex Cases: Up to 10 business days for technical investigations
• Final Decision: Communicated via email with explanation

4. Refund Methods and Timing

4.1 Refund Processing

• Payment Method: Refunds are issued to the original payment method
• Processing Time: 5-10 business days from approval
• Stripe Processing: Additional 2-5 days for payment processor
• Bank Processing: May take additional time depending on your bank

4.2 Partial Refunds

In some cases, we may offer partial refunds:

• Partial Service Use: If some features worked correctly
• Delayed Resolution: Compensation for service interruptions
• Quality Issues: Proportional refunds for specific problems

5. Special Circumstances

5.1 Technical Failures

• AI Generation Errors: Full refund if AI fails to generate content
• Download Issues: Extended support and potential refund if unresolved
• Account Access Problems: Priority resolution with refund option

5.2 Content Quality Issues

• Significantly Poor Quality: Refund if content is objectively substandard
• Missing Elements: Refund if promised features are not delivered
• AI Bias or Inappropriate Content: Immediate refund and content review

5.3 Billing Errors

• Duplicate Charges: Immediate refund of duplicate amount
• Pricing Errors: Refund of overcharged amount
• Currency Issues: Adjustment for currency conversion problems

6. What Happens After a Refund

6.1 Account Status

• Account remains active for future purchases
• Access to refunded features is removed
• Free tier features remain available
• Previously downloaded content usage rights may be revoked

6.2 Content Rights

• Commercial Use: Must cease if content was used commercially
• Downloaded Files: Should be deleted from your systems
• Shared Content: Remove from public use if applicable

7. Dispute Resolution

7.1 Internal Resolution

• Escalation to senior support team if needed
• Manager review for complex cases
• Good faith effort to resolve all legitimate concerns

7.2 External Options

• Credit Card Disputes: Contact your credit card company if needed
• Consumer Protection: Local consumer protection agencies
• Mediation: Third-party mediation services if appropriate

8. Exceptions and Limitations

8.1 Non-Refundable Situations

• Services used for commercial purposes with successful outcomes
• Requests made after applicable time limits
• Frivolous or abusive refund requests
• Violations of our Terms of Service

8.2 Force Majeure

Refunds may be limited during extraordinary circumstances beyond our control, including:

• AI provider service outages
• Natural disasters affecting operations
• Government regulations or restrictions
• Cyber attacks or security incidents

9. Policy Updates

This refund policy may be updated periodically. Changes will be:

• Posted on this page with updated date
• Communicated to users via email for significant changes
• Applied to purchases made after the effective date

10. Contact Information

For refund requests or questions about this policy:

• Refunds: refunds@instantbrandgenerator.com
• General Support: support@instantbrandgenerator.com
• Billing Issues: billing@instantbrandgenerator.com